Service Manager

  • Full Time
  • Permanent
  • Ashfield
  • Recruiter: H&G Recruitment
Immediate start
£26,000 - £28,000 per annum
Management & Executive

Job Reference: SRSMunisep

Service Manager

Our prestigious, expanding client is looking for a new Service Manager to join their team in Annesley. This role is predominantly based from home.


The successful candidate will proactively work with a range of stakeholders to support management and mitigation of supply and service disruptions and help maintain/maximise continuity of supply to our customer base. To clearly inform customers, and internal colleagues, of issues, impacts and actions in a timely manner to enable them to best respond to changes in normal supply and maintain critical patient care.


  • To support the production of “important customer notices (ICN’s)”, ensuring that associated product matrices are accurate and correct.
  • To support the timely cascade of Supplier “field safety notices (FSN’s)” and product recalls to all affected customers.  Production of customer notice and associated product matrices and usage reports (for internal colleagues).
  • To maintain clear record of product recalls and other regulatory notices in relation to requirements.
  • To gather, analyse, and present data/intelligence in a meaningful manner in relation to specific issues or for information to internal audiences.
  • To actively participate in meetings/projects related to managing, or improving our response, to supply disruptions and related activities.
  • To provide status reports on issues or projects, using clear evidence of performance, results and progress as required.
  • Support internal/external audits eg MHRA as required.
  • To contribute to own personal development
  • Build and maintain positive working relationships with internal and external colleagues.
  • Maintaining an understanding of and responsibility for the health, safety and security of self, others and business property
  • Ensure own actions support equality, diversity and rights
  • To conduct as required, other duties or instruction within scope of the post and appropriate to the grading



  • Communication
  • Communicate with a range of people on a range of matters
  • Personal & people development
  • Contribute to own personal development
  • Health, safety & security
  • Maintaining an understanding of and responsibility for the health, safety and security of self, others and business property
  • Service improvement
  • Make changes in work practice and offer suggestions for improving process and services
  • Quality
  • Maintain the quality of own work
  • Equality & diversity
  • Act in ways that support equality and value diversity
  • Information processing
  • Input, store and provide data and information in accordance with GDPR and other relevant legislation
  • Knowledge and information resources
  • Access, appraise and apply knowledge and information, utilising all business tools provided

The successful candidate will be knowledgeable in the field of customer service and customer engagement. 

You will possess strong analytical thinking and experience of customer engagement relating to customer service and satisfaction. You will be comfortable at communicating to a range of audiences and working to strict deadlines and at times, short notice.

A strong team player with a can-do collaborative style, you will have good planning and coordination skills, with the ability to work across multiple projects and coordinate resources.

You will have good written communication skills and able to articulate complex issues in a clear and simple way.

The role will also require working with several NHS related stakeholders including NHS England, DHSC and SCCL, so strong experience of working in a customer service role is vital.


  • Previous experience working in a dynamic service, sales or marketing environment
  • Have a reasonable understanding of inventory management and warehouse operations
  • Have good understanding and/or experience of NHS procurement
  • Good skills using MS office applications mainly Outlook, Excel and Access
  • Ability to gather and present data in a meaningful manner
  • Good verbal and written communication, including reports and updates
  • Possess good people skills and comfortable working with colleagues at varying levels
  • Able to work alone and without supervision
  • Have good organisational skills – able to multi-task and re-prioritise if needed. Able to prioritise and manage a number of on-going projects and work requirements
  • Able to meet sudden and challenging deadlines and be flexible where required – due to the dynamic nature of the service team’s work.
  • At all times project a cheerful, friendly and helpful attitude to all colleagues.
  • Present a smart, professional image in dress, appearance and manner at all times.


There may be reason to travel to another site in this role.  Sufficient notice and transport support will be provided if this is the case.

The closing date for this position is 31st August. Please send over your CV in the first instance to



Why choose H&G Recruitment

H&G Recruitment are one of the country’s fastest growing and leading logistic and HGV C+E Class 1, C Class 2 and industrial recruitment experts in the supply chain, we have large key account contracts with some of the largest blue chip distribution companies, national hauliers and supermarket chains in the country.

Since 2003 H&G Recruitment have offered a caring and considerate service to their workforce; come and be part of our winning team – so why delay APPLY today.

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