Customer Service Advisor

  • Full Time
  • Permanent
  • Maidstone
  • Recruiter: H&G Recruitment
Immediate start
£21,150 - £21,150 per annum
Transport & Logistics

Job Reference: SRCSAupjan

Job Description 

Our prestigious client is looking for 4 customer service advisors to join their expanding team!
JOB PURPOSE:
To support customers in full issue resolution by utilising a combination of own customer service skills and knowledge, and liaison with internal and external stakeholders, whilst working within business agreed SOPs; to ensure customer satisfaction and a high-quality service are maintained at all times.
KEY RESPONSIBILITIES:
Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the business
Escalate operational and transport matters likely to impact service provision, to line manager or hierarchy as per instruction
Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the customer service SOPs and standing financial instructions( and in accordance with KPIs)
Support as required, customer requests for direct issues, special picks and emergencies, liaising with all associated departments
Liaise with customer service colleagues, providing support as required in the provision of excellent service to our customers
Investigate missing orders and where necessary authorise customer ‘credits’ or ‘declines’ within a given limit, in adherence with line manager instruction and customer service SOPs
Develop the relationship and lines of communication between the business and customers
Support stock requirements from new customers, and changing needs for existing customers, to ensure product availability
Proactively liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
Deal with and resolve customer complaints relating to products unfit for purpose and/or within warranty periods, liaising with all associated departments and organisations
Support the business’ national target for continued improvement of customer satisfaction scores
Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is disseminated swiftly and accurately
Proactively manage issues regarding potential detrimental change/impact to normal service
Maintaining an understanding of and responsibility for the health, safety and security of self, others and business property
Contribute to own personal development
Ensure own actions support equality, diversity and rights
To conduct as required, other duties or instruction within scope of the post and appropriate to the grading
Skill, knowledge and experience:
PC literacy
Work on own initiative
Problem solving and resourcefulness
Excellent written and verbal communication
Planning, prioritisation and management of workload
Confidence in liaison with all stakeholders
Pleasant, helpful and ‘can-do’ attitude
Belief in our service and its benefits to our customers
This is an amazing opportunity for the right candidate, working along side the NHS. Full training will be given over a 6 month period. Successful candidates will receive a competitive salary:
£21,154 per annum
The right candidate will have the following:
Confidence to communicate with a range of people on a range of matters
Can contribute to own self growth and personal development
Maintaining an understanding of and responsibility for the health, safety and security of self, others and business property
Act in ways that support equality and value diversity
Input, store and provide data and information in accordance with GDPR and other relevant legislation
Access, appraise and apply knowledge and information, utilising all business tools provided
The closing date for this position is 10th August. Please send over your CV in the first instance to samantha@h-g-recruitment.com

Why choose H&G Recruitment

H&G Recruitment are one of the country’s fastest growing and leading logistic and HGV C+E Class 1, C Class 2 and industrial recruitment experts in the supply chain, we have large key account contracts with some of the largest blue chip distribution companies, national hauliers and supermarket chains in the country.

Since 2003 H&G Recruitment have offered a caring and considerate service to their workforce; come and be part of our winning team – so why delay APPLY today.

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